FAQs

I have placed my order! When will my order ship?

We usually take within 1-2 working days (exclude weekends & public holidays) to process your order before we ship them out. Please keep in mind that during holidays or limited edition launches, this time may vary.

How do I know if my order is ready to ship?

Do keep an eye on the order confirmation email. Your tracking number will be sent to you via email once your package is ready to be shipped to your doorstep.

 

My order is shipped, when will I receive it?

Use the tracking number sent to your on your confirmation email to get an ETA when your package will arrive.

Domestic Orders

All orders are shipped via PosLaju or J&T. Your order should arrive within 3-5 working days from when your package is shipped.

Kindly send us an email together with your order number
to [email protected] if orders do not arrive after 5 working days.

 

International Orders

All order outside of Malaysia will be shipped via Poslaju, J&T or DHL. Your order should arrive at your doorstep within 5-10 working days subject to your local customs clearance.

Kindly send us an email together with your order number
to [email protected] if orders do not arrive after 15 working days.